To submit a complaint about content published on aviatorcasino-au.com, please email [email protected] with the subject line “Complaint – aviatorcasino-au.com”. Include: (1) the page title and the full URL, (2) a clear description of the issue, (3) what you believe is incorrect or non-compliant and why, (4) supporting evidence (screenshots, official references, or other documentation), and (5) your preferred contact details for a reply. If you use our official contact form, provide the same information and attach any files where possible. If you contact us via our official social media account(s), we may ask you to continue the conversation by email to protect privacy and keep a complete record.
We review complaints that relate to: factual errors (for example, incorrect game mechanics descriptions, misquoted rules, or inaccurate statements), legal and regulatory compliance (for example, content that may conflict with Australian laws or consumer protection expectations), and site accuracy or integrity (for example, misleading wording, broken pages that materially affect understanding, or outdated informational content presented as current). Our assessment focuses on whether the published information is accurate, clear, and appropriately presented for an informational, non-commercial website.
We aim to acknowledge complaints within 3 business days and provide a substantive response within 10 business days. Complex matters (for example, those requiring verification against primary sources) may take up to 20 business days, if so, we will update you with the reason for the delay and the expected completion date. We will normally respond to the email address you used to contact us. Where a correction is warranted, we may amend the page, add a clarification, or remove content. We may also document the update internally to prevent repeat issues.
We do not handle disputes between users and casinos, game providers, payment services, or any third party, including account closures, withdrawals, bonuses, wagering outcomes, or allegations of unfair play. We do not process affiliate, partnership, advertising, or commercial placement requests as part of this procedure. We also cannot provide personal gambling advice, mediate gambling-related complaints, or assist with recovering losses. Complaints outside the scope above may receive a brief reply directing you to the relevant provider or official authority, but they will not be investigated as content complaints.